J. Gold Associates, an independent analyst firm, has published this new hard hitting report providing more data on why businesses should maintain a three year refresh cycle. This report concludes that if a business keeps a notebook in service past the recommended three year lifecycle they may incur hardware related costs nearly equal to the cost of purchasing a new notebook. This research report analyzes the failure rates and associated costs for enterprise-class notebook computers deployed in businesses. This report also compliments the recent report from Wipro (2.57MB, PDF) which looks at overall TCO and operational costs.
Keeping Notebooks Past Their Prime: A Study of Failures and Costs
295KB, PDF