EDS realized strong ROI by deploying Intel® vPro™ technology to enhance and extend remote management capabilities of desktops, laptops, and point-of sale devices. This Intel Premier IT magazine article details the savings.
Increasing Call Center Productivity
964KB, PDF
The following articles are also part of this issue of the Intel Premier IT Magazine:
- Intel Premier IT Magazine – Summer 2008 Edition: What’s Your IT Utopia?
- Wargaming: How Intel Creates a Company-Wide Security Force
- The Consumerization of IT
- Increasing Call Center Productivity
- Best Practices for Deploying Macs for the Enterprise
- At Intel, IT = Information + Technology
- Bottoms Up or Tops Down? Intel Roadmap Delivers Increasing Capabilities for IT
- Containers Everywhere
- Investment, Innovation and Integration Support Intel Capital’s Open Source Strategy
- Virtualization, Service Orientation, and Grid Computing: The Next Big Things
- Top Enterprise Technologies
- Streaming: Performance Gain or Server Drain?
- Improving IT Efficiency, Maximizing Taxpayer Dollars
- Hybrid Computing: Fitting the Solution to the Workflow
- Intel® Multi-Core Performance Enhances Creativity at Sony Pictures Imageworks
Increasing Call Center Productivity
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This was a article which can be starting point for all persons managing call centers……..specially now as productivity is mesured on speed of service and the minimum time the agent remains on call will mean time saving by the cust during working hours …this will enhance customer satisfaction..From the agents side it means he can pick more calls…….This was a wondeful atricle…..Will like to have more of the same.I will cascade this article to some people.
Great Job