Increasing Call Center Productivity

EDS realized strong ROI by deploying Intel® vPro™ technology to enhance and extend remote management capabilities of desktops, laptops, and point-of sale devices.  This Intel Premier IT magazine article details the savings.

Increasing Call Center Productivity
964KB, PDF

One Response to “Increasing Call Center Productivity”

  1. Amitava Ganguli says:

    Increasing Call Center Productivity
    *************
    This was a article which can be starting point for all persons managing call centers……..specially now as productivity is mesured on speed of service and the minimum time the agent remains on call will mean time saving by the cust during working hours …this will enhance customer satisfaction..From the agents side it means he can pick more calls…….This was a wondeful atricle…..Will like to have more of the same.I will cascade this article to some people.
    Great Job

Post a Comment

You must be logged in to post a comment.

Not yet a subscriber? Join now for free and join the discussion.

Get the Latest

Subscribe now and stay up-to-date! You'll get the latest IT best practices, learn from IT leaders, and receive invitations to local IT-to-IT events. Subscribe now for free.

Already signed up? Log in.

Recent Comments

Dynamic Virtual Client (9)
Jay Goldberg: So it sounds like the goal is to turn thick clients (PCs) into virtual machine platforms, so that...
Discover the Hidden Costs of Keeping Older PCs (2)
Deepnarayan Choubey: Nice day all , Intel IT , Intel finance , analysts & other industry leaders give best...
Improving Client Stability with Proactive Problem Management (2)
Deepnarayan Choubey: Happy day all , We can reduce system & application crashes in improving client stability...
Lost Laptops: More Expensive than you Think (3)
jerry akoh: Intel Anti Theft is good but is it possible to know indept about it??