http://ipip.intel.com/go/773/increasing-call-center-productivity/ Sharing best practices and technology with the IT community Thu, 19 Nov 2009 14:03:02 -0800 http://wordpress.org/?v=2.8.6 hourly 1 http://ipip.intel.com/go/773/increasing-call-center-productivity/comment-page-1/#comment-246 Amitava Ganguli Fri, 26 Sep 2008 16:02:56 +0000 http://ipip.intel.com/go/773/increasing-call-center-productivity/#comment-246 Increasing Call Center Productivity ************* This was a article which can be starting point for all persons managing call centers........specially now as productivity is mesured on speed of service and the minimum time the agent remains on call will mean time saving by the cust during working hours ...this will enhance customer satisfaction..From the agents side it means he can pick more calls.......This was a wondeful atricle.....Will like to have more of the same.I will cascade this article to some people. Great Job Increasing Call Center Productivity
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This was a article which can be starting point for all persons managing call centers……..specially now as productivity is mesured on speed of service and the minimum time the agent remains on call will mean time saving by the cust during working hours …this will enhance customer satisfaction..From the agents side it means he can pick more calls…….This was a wondeful atricle…..Will like to have more of the same.I will cascade this article to some people.
Great Job

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