Managing thousands of PCs, including 23,000 desktop PCs across 4,200 branches required intensive management by Banco Bilbao Vizcaya Argentaria (BBVA) with the frequent remote data and application updates and security patches. If an upgrade failed, not only did IT support need to be engaged, but branch employees were often distracted from their primary work of supporting customers. View Banking on Remote Support (161KB, PDF) to see how BBVA got a handle on managing their large installed base of PCs and improved cost savings and staff productivity.
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